Available 24/7
Begin the screening when the concern starts, including nights and weekends.
An urgent-care program of Swell Medical
Feeling sick? Let's start here.
Tell us what is bothering you. A licensed clinician will review your symptoms and help you decide what to do next. For common, non-emergency concerns, day or night.
Real cliniciansClear next stepsSteady, human, safe
Care that fits the day you are having
Let’s figure out what makes sense next.
Tell us when it started and what worries you. We will ask a few questions, check for warning signs, and explain whether an online visit is right for you.
Chat or video
We’ll explain whether messaging or a video conversation fits your concern.
Someone is listening
A licensed clinician reviews your symptoms, history, and treatment options.
Know what to do
You may receive treatment, home-care advice, testing, or a recommendation to be seen in person.
An urgent-care program of Swell MedicalOfficial brand foundation
The Steadfast Responder
Calm under pressure. Familiar in tone. Ready to act.
Mission
To make everyday urgent care easier to reach and easier to use, so working people can get safe, doctor-led help without losing their whole day.
Vision
A future where getting sick does not force people to choose between work, family, time, and care—and where a clear first step is always within reach.
Promise
When something feels off, RapidResponse gives you a steady place to start: real medical judgment, a clear plan, and honest guidance about what comes next.
Dependability
People should know where to start, what happens next, and that someone is paying attention.
Clarity
What is happening, what matters, and what comes next—in language people can use.
Safety
Clear boundaries, honest escalation, and no pretending online care can do everything.
Quality of Care
Fast never means careless. Every visit should meet the standard we want for our families.
Efficiency
Less unnecessary waiting, driving, paperwork, and confusion while life keeps moving.
Compassion
Patience, respect, and humanity for the person living behind the symptom.
Why Dr. Laura built RapidResponse
Getting sick rarely clears the calendar.
Getting sick rarely clears the calendar. RapidResponse was shaped for the person answering emails from the waiting room, handling school pickup with a fever, or trying to finish a shift while wondering whether something can wait. Dr. Laura Purdy, MD, MBA, built the program inside Swell around respect for that reality.
What she expects from the program.
Her standard is simple: give people a steady place to start, use real medical judgment, and make the next step clear. The goal is not the fastest prescription. Sometimes the right answer is treatment. Sometimes it is home care. Sometimes it is being seen in person.
RapidResponse helps people know the difference without talking down to them or taking over their whole day. It is calm, practical care for real life, backed by a clinical home that is paying attention.
Common care topics
What can RapidResponse help with?
Use this list to find the closest match. Your symptoms and history still determine whether an online visit is safe.
Tell us what changed
Share the symptoms, timing, medical history, medications, and what has you concerned.
A clinician reviews it
We check whether the concern can be evaluated online and look for reasons you should be seen in person.
Know what to do
You may receive treatment, home-care instructions, testing, or a specific recommendation for in-person care.
Consult-first care
The right care depends on your symptoms.
A prescription may be appropriate. So may home care, testing, an in-person exam, or emergency help. The clinician decides after evaluating you.
No controlled substances Antibiotics only when medically appropriate In-person care when an exam is needed No monthly subscription
Simple cash-pay care$45
Total for a completed consultation. Sign-up and initial screening are free.
Choose how to begin
The completed consultation is $45. Medication and lab costs are paid separately when they apply.
Need help today?
Tell us what changed and what has you worried.
The initial screening is free. A licensed clinician will review whether RapidResponse is the right place to begin.
Sign-upFree
Screening chatFree
Total consultation$45