Create your account
Sign up in the secure patient portal and tell us what is going on in your own words.
How Swell works
Start with a conversation.
Tell us what’s bothering you in the free screening chat. If an online visit makes sense, we’ll explain the next step and the $45 consultation price before you continue.
Begin any time
Your visit, step by step.
01
Tell us
Tell us what’s bothering you.
02
Clinician review
We’ll check what’s safe to handle online.
03
Your visit
Chat or video, with a clear plan.
Initial screeningFREE
Screening FreeConsultation $45
Medication and lab costs are separate.
Real cliniciansClear next stepsSteady, human, safe
A NOTE FROM DR. LAURA
Someone is paying attention.
Your questions, your chart, and your next step all matter. Here is what high-touch care means to Dr. Laura.
Read the video transcript
To me, high-touch care means someone is always paying attention to your entire encounter. It means your questions are not treated like interruptions in your care, your whole chart is reviewed, your plan is explained in language that actually makes sense to you, and if something needs follow-up, you're going to know about it. If you need a different level of care, we also tell you that clearly. Virtual care should remove friction. It should not remove our responsibility. And that's why Swell is designed to feel more like a trusted clinic and less like a faceless online portal where you're just a number. Our clinicians are who make the clinical decisions. Our support team helps you navigate the process around those decisions, and both of those are very important. The goal here is not simply just to finish a visit. The goal is to leave you knowing exactly what we heard, what we recommend, what you should look out for, and what to do next. It's clear, it's steady, and we never leave you alone.
What to expect
Here’s how a visit works.
The questions and timing depend on the concern, but a licensed clinician reviews every case and explains the recommendation.
Free
Complete the screening
Share your symptoms, history, medications, and the details that help us decide whether an online visit is appropriate.
Choose chat or video
If Swell can help, choose the recommended visit format and continue to secure checkout.
Meet your clinician
Your clinician reads your story, asks follow-up questions, and talks through what may help. The care decision belongs to them.
Know what happens next
You may receive treatment, home-care instructions, testing, or a recommendation for in-person or emergency care.
Chat or video?
Chat or video? We’ll help you decide.
Some questions work well in writing. Others are easier to understand when we can see or speak with you.
Chat can include written history and relevant photos Video supports real-time questions and visual review A clinician may change the recommended format for safety Either path can end in an in-person referral
Choose secure messaging when it fits the concern.
Choose a live visit when the clinician needs to see or speak with you.
Pricing
A completed consultation is $45. There is no monthly membership.
Swell is cash-pay and does not bill insurance for the consultation. You will see the charge before you continue.
Care stepYour costHow it works
Account sign-upFreeCreate a secure portal account.
Initial screening chatFreeShare the concern and check fit before paying.
Completed consultation$45 totalChoose secure chat or video based on what the clinician recommends.
Medication and labsSeparatePaid to the pharmacy or testing facility as applicable.
What will I pay?
The completed consultation is $45. Medication, lab, and testing-facility charges are separate when they apply.
What if Swell cannot handle my concern online?
The clinical team will explain where you should be seen. Refund handling depends on when clinical work began and the circumstances of the visit.
Clinical integrity
Your visit is time with a clinician.
Paying for a consultation does not guarantee a prescription, a particular medication, an antibiotic, a refill, a lab order, or a requested diagnosis.
When online care is not enough
You may need an exam, imaging, a specialist, or emergency treatment.
If a screen cannot answer the medical question safely, the clinician will tell you what kind of in-person care to seek.
No controlled substances Not emergency care Not a replacement for long-term primary care Available nationwide, subject to clinician availability and fit
Not sure whether Swell can help?
Tell us what is happening in your own words.
The screening chat is free. If an online visit makes sense, you will see the format and price before you continue.
Sign-upFree
Screening chatFree
Total consultation$45