A few things you might be wondering.

Swell is a 24/7 virtual clinic serving patients in all 50 states and DC. Care includes RapidResponse urgent care, MeltOff weight and metabolic care, medication refill review, and routine lab support.

No. They are focused care programs inside Swell Medical. Swell is the clinical home, with one safety standard and one patient pathway.

Swell Meds is the dedicated pathway for HealthWarehouse patients continuing their care through Swell Medical. HealthWarehouse is the preferred pharmacy for that pathway, while a licensed Swell provider independently decides what care is medically appropriate.

Choose SpringsMed on our partner page to open your secure consultation link. A clinician will review your request; payment does not guarantee a prescription.

No. Swell helps with focused needs and care gaps, but it does not replace the long-term continuity, preventive care, and physical examinations of primary care.

Swell serves patients across all 50 states and Washington, DC, subject to clinical fit and clinician availability.

You can begin the intake process at any time. Response and visit timing can vary based on demand, your concern, the information needed, and clinician availability.

Not always. Some concerns work well through secure chat. Others require video or in-person examination. A clinician may recommend a different format when it supports safer care.

Licensed clinicians make clinical decisions. Technology may help organize intake, communication, and workflow, but it does not replace clinician judgment.

A completed consultation is $45. The initial screening is free, and there is no monthly membership.

Yes. Creating an account and completing the initial screening chat are free.

No. Swell is cash-pay only and does not bill insurance for the consultation.

No. Pharmacy and laboratory costs are separate and can vary based on the medication, test, provider, and location.

Refund handling depends on whether clinical work has begun and the circumstances of the visit. Contact clinical support if you have a question about a specific charge.

No. Paying for a visit does not guarantee a prescription, antibiotic, refill, medication, lab order, or specific diagnosis. The clinician recommends only what they believe is safe and appropriate.

No. Swell does not prescribe opioids, benzodiazepines, stimulant medications, or other controlled substances.

Your clinician will explain why and direct you toward the safer next setting, such as primary care, an urgent care center, a specialist, or an emergency department.

No. Call 911 or go to the nearest emergency department for severe or rapidly worsening symptoms, including chest pain, severe breathing trouble, stroke symptoms, severe allergic reaction, heavy bleeding, fainting, or confusion.